Data Protection

bh998 Privacy Policy

At bh998, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect when you use our platform, why we collect it, how it is stored and protected, and what rights you have over your own data. We are committed to full transparency in every aspect of data handling.

Last Updated: 1 January 2026 SSL Encrypted GDPR-Aligned Practices Bangladesh Market

Our Commitment

How bh998 Protects Your Privacy

We have built our data practices around six core principles that govern every decision we make about your personal information.

End-to-End Encryption

All data transmitted between your device and the bh998 platform is protected by industry-standard SSL/TLS encryption. Your personal details, payment information, and account credentials are never exposed in plain text at any point in the transmission chain.

Minimal Data Collection

bh998 collects only the information that is strictly necessary to operate your account, verify your identity, process payments, and comply with applicable obligations. We do not collect data speculatively or for purposes beyond what is described in this policy.

No Data Selling

Your personal data is never sold, rented, or traded to third-party advertisers, data brokers, or marketing agencies. Any sharing of data with third parties is strictly limited to service providers who support our platform operations and are bound by confidentiality agreements.

Your Data, Your Control

Registered players on bh998 have clear rights over their personal data, including the right to access, correct, restrict processing, and request deletion of their information. These rights can be exercised at any time by contacting our support team at [email protected].

Secure Data Storage

Personal data collected by bh998 is stored on secured servers with access controls, encryption at rest, and regular security audits. Only authorised personnel with a legitimate operational need are permitted to access player data, and all access is logged and monitored.

Clear Retention Limits

bh998 retains personal data only for as long as it is necessary for the stated purposes or as required by applicable law. Once the retention period expires and no legal obligation requires further retention, your data is securely deleted or anonymised in accordance with our data lifecycle policy.

Contents

1. Introduction 2. Data Controller 3. Data We Collect 4. How We Collect Data 5. Legal Basis for Processing 6. How We Use Your Data 7. Data Sharing 8. Cookies & Tracking 9. Data Retention 10. Data Security 11. Your Rights 12. Children's Privacy 13. Third-Party Services 14. Marketing Communications 15. International Transfers 16. Policy Changes 17. Contact Us

Last Updated: 1 January 2026

1 Introduction

This Privacy Policy ("Policy") describes how bh998 ("we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("you", "your", "Player") who access or use the bh998 platform at https://bh998.io and all associated services, features, and content (collectively, the "Platform").

We recognise that privacy is important to our players, particularly given the personal and financial nature of online casino and sports betting services. This Policy is written in plain, accessible English so that every player in Bangladesh and beyond can clearly understand how their data is handled.

This Policy forms part of our overall Terms and Conditions. By creating an account on bh998 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

Scope: This Policy applies to all personal data collected through the bh998 website, mobile browser interface, customer support channels, and any promotional communications. It does not apply to third-party websites or services that may be linked from our Platform.

2 Data Controller

bh998 is the data controller responsible for the personal information collected through the Platform. As data controller, bh998 determines the purposes and means by which your personal data is processed. All data protection enquiries, rights requests, and complaints relating to how bh998 handles your personal information should be directed to our support team.

You may contact the bh998 data team at any time by emailing [email protected] with the subject line "Privacy Request". We will acknowledge all privacy-related correspondence within 5 Bangladesh Standard Time business days and aim to resolve requests fully within 30 days.

3 Data We Collect

bh998 collects the following categories of personal data in the course of providing the Platform and its services:

Category	Examples	Purpose
Identity Data	Full name, date of birth, national ID number, passport number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile phone number, residential address	Account communication, support, notifications
Financial Data	bKash/Nagad/Rocket wallet numbers, bank account details, transaction history	Deposit processing, withdrawal verification, fraud prevention
Technical Data	IP address, device type, browser type, operating system, session logs	Security monitoring, fraud detection, platform optimisation
Usage Data	Games played, bets placed, deposit/withdrawal frequency, session duration	Responsible gaming monitoring, product improvement, bonus eligibility
Communications Data	Live chat transcripts, support ticket content, email correspondence	Customer support, dispute resolution, quality assurance
KYC Documents	Scans of national ID, passport, utility bills, bank statements	Identity verification, anti-money laundering compliance

Note: bh998 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming self-assessments), or biometric data, except where explicitly required by law and with your express consent.

4 How We Collect Data

bh998 collects personal data through the following means:

Direct Interactions: Information you provide when creating an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or responding to surveys and promotions.
Automated Technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, server logs, and similar tracking technologies (see Section 8 for details).
Third-Party Sources: Identity and fraud-check data received from KYC verification partners and payment processors where you have separately consented to share data with those providers.
Payment Providers: Transaction confirmation data from bKash, Nagad, Rocket, Upay, and banking partners necessary to reconcile deposits and withdrawals on your Account.
Game Providers: Aggregated game outcome and session data from our game content partners (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi) for the purpose of game fairness verification and responsible gaming monitoring.

5 Legal Basis for Processing

bh998 processes your personal data on the following legal bases, depending on the specific processing activity:

Contractual Necessity: Processing required to fulfil our obligations under the Terms and Conditions you accepted at registration — including operating your account, processing transactions, and providing access to Platform features.
Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering obligations, know-your-customer requirements, and fraud prevention duties.
Legitimate Interests: Processing for purposes that serve bh998's legitimate business interests, including platform security, fraud detection, product improvement, and customer service quality assurance, where those interests are not overridden by your data protection rights.
Consent: Processing for purposes where you have given us your clear and informed consent, including the sending of promotional and marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 How We Use Your Data

bh998 uses the personal data we collect for the following purposes:

To register and maintain your bh998 player account, including verifying your identity and age eligibility (21+).
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods in Bangladeshi Taka (৳).
To conduct KYC verification and ongoing due diligence in compliance with anti-money laundering obligations.
To provide customer support via live chat and email, and to maintain records of support interactions for quality assurance.
To monitor gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling and applying player-requested limits or exclusions.
To detect and prevent fraud, cheating, collusion, money laundering, and other prohibited conduct on the Platform.
To administer promotions, bonuses, and loyalty rewards for which you are eligible, including BPL season offers, Eid promotions, and Pohela Boishakh seasonal bonuses.
To send transactional notifications (deposit confirmations, withdrawal updates, security alerts) to your registered email address and mobile number.
To send promotional and marketing communications where you have consented to receive them.
To analyse aggregated, anonymised usage patterns for the purpose of improving the Platform, optimising game content selection, and enhancing mobile performance for players across Dhaka, Chittagong, Sylhet, Khulna, and other regions of Bangladesh.
To comply with all applicable legal, regulatory, and law enforcement obligations.

Important: bh998 will never use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human review. Any automated flagging of accounts (e.g., for responsible gaming or fraud monitoring) is subject to human oversight before material action is taken.

7 Data Sharing

bh998 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data with third parties only in the following limited and controlled circumstances:

Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process deposits and withdrawals on your behalf. These providers process only the data strictly necessary to execute the transaction.
KYC & Identity Verification Partners: Third-party KYC service providers who assist us in verifying player identity, age, and document authenticity in compliance with anti-money laundering requirements.
Game Content Providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming — who receive the minimum necessary player session data to operate their respective games on our Platform under contractual data processing agreements.
IT & Security Service Providers: Cloud hosting, server management, cybersecurity, and fraud prevention vendors who process data on bh998's behalf under strict data processing agreements and are prohibited from using the data for any other purpose.
Legal & Regulatory Authorities: Law enforcement agencies, financial intelligence units, or regulatory bodies where we are legally required to disclose information in response to a lawful request, court order, or to protect the safety of individuals.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of bh998's business, player data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer.

Contractual Safeguards: All third-party service providers who access your personal data are required to sign data processing agreements obligating them to maintain appropriate technical and organisational security measures and to use your data exclusively for the purposes specified by bh998.

8 Cookies & Tracking Technologies

bh998 uses cookies and similar tracking technologies to operate the Platform, enhance your experience, and monitor security. A cookie is a small text file placed on your device by the Platform when you visit. Cookies do not contain executable code and cannot access other files on your device.

bh998 uses the following categories of cookies:

Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without impairing core Platform functionality.
Functional Cookies: Remember your preferences such as language settings and display options to provide a personalised experience on return visits.
Analytics Cookies: Collect aggregated, anonymised data about how players navigate the Platform — including pages visited, time on page, and click paths — to help us improve the Platform's structure and content.
Security Cookies: Used to detect and prevent fraudulent access, bot activity, and account takeover attempts. These are a component of our platform security infrastructure.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in or using transactional features of the Platform. bh998 does not use third-party advertising or behavioural targeting cookies.

9 Data Retention

bh998 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, as described in this Policy, or as required by applicable law. The following retention periods apply as a general guide:

Account and Identity Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, to satisfy anti-money laundering record-keeping obligations.
Financial Transaction Records: Retained for a minimum of 7 years from the date of each transaction in accordance with financial record-keeping requirements.
KYC Documents: Retained for a minimum of 5 years following account closure or the date of the last transaction, whichever is later.
Customer Support Records: Retained for 3 years from the date of the interaction, or longer if required for ongoing dispute resolution.
Technical and Usage Logs: Retained for 12 months in raw form; anonymised aggregated analytics may be retained indefinitely.
Marketing Consent Records: Retained for the period of consent plus 3 years as evidence of consent given.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not technically feasible within a particular system (e.g., backup archives), the data is isolated from active processing and overwritten at the next scheduled backup cycle.

10 Data Security

bh998 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security infrastructure includes:

SSL/TLS encryption for all data in transit between your device and the bh998 Platform.
AES-256 encryption for sensitive data stored at rest on our servers, including KYC documents and financial records.
Multi-factor authentication requirements for administrative access to systems containing player data.
Role-based access controls ensuring that only authorised personnel with a specific operational need can access particular categories of player data.
Regular penetration testing and vulnerability assessments conducted by independent security specialists.
Comprehensive audit logs of all access to and modifications of player data records.
Incident response procedures including player notification protocols in the event of a confirmed data breach.

Your Responsibility: While bh998 takes every reasonable measure to protect your data, account security also depends on your own practices. You must maintain a strong, unique password for your bh998 account, enable any available two-factor authentication, and never share your login credentials with any third party. bh998 will never ask for your password via any communication channel.

11 Your Rights

As a bh998 player, you have the following rights in relation to your personal data. These rights may be exercised at any time by contacting [email protected] with the subject line "Privacy Request":

Right of Access Request a copy of all personal data bh998 holds about you, along with information about how it is used.

Right of Rectification Request correction of inaccurate or incomplete personal data held on your account.

Right of Erasure Request deletion of your personal data where it is no longer necessary, subject to legal retention obligations.

Right to Restrict Processing Request that bh998 limit processing of your data while a dispute or correction request is being resolved.

Right to Data Portability Request your data in a structured, machine-readable format for transfer to another service provider.

Right to Object Object to processing of your data based on legitimate interests, including direct marketing communications.

Right to Withdraw Consent Withdraw consent for any processing based on consent (e.g., marketing emails) at any time without penalty.

Right to Complain Lodge a complaint with bh998 or a relevant supervisory authority if you believe your data rights have been violated.

bh998 will respond to all verified data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason within the initial 30-day period. There is no charge for exercising your data rights, unless requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

Identity Verification: To protect against fraudulent data access requests, bh998 will verify your identity before processing any data rights request. You may be asked to provide your registered email address, account username, and a copy of an identity document.

12 Children's Privacy

The bh998 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data relating to any individual under the age of 21. Age verification is a mandatory step in the account registration process.

If bh998 becomes aware or has reasonable grounds to suspect that an account has been registered by or on behalf of a person under 21, we will immediately suspend that account, investigate the matter, and take appropriate action including the deletion of any personal data collected in connection with that account.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account on bh998, please contact us immediately at [email protected] with the subject line "Underage Account Report". We take all such reports seriously and will act promptly.

13 Third-Party Services

The bh998 Platform may include content or functionality delivered by third-party service providers, including game content from Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate their games within the bh998 Platform environment under contractual data processing agreements.

When you play a game provided by a third-party game studio, that provider may receive certain session data (such as player session token, bet amounts, and game outcomes) as required to operate the game and ensure fair play. bh998 ensures that all such providers are bound by data processing agreements that prohibit them from using this data for any purpose other than operating the game session.

bh998 is not responsible for the privacy practices of websites or services that are independent of our Platform. If you follow any link away from bh998 to an external website, please review the privacy policy of that destination. This Privacy Policy governs only data collected and processed by bh998 through the bh998 Platform.

14 Marketing Communications

With your consent, bh998 may send you promotional communications by email or SMS regarding new games, bonuses, seasonal promotions (such as Eid offers, Pohela Boishakh bonuses, BPL cricket season promotions), and other bh998 news. You may provide or withdraw consent for marketing communications at any time through your account settings or by contacting [email protected].

Withdrawal of marketing consent will not affect your ability to use the Platform or receive transactional communications related to your account activity. Even if you opt out of marketing emails, we will continue to send you essential service notifications such as deposit confirmations, withdrawal updates, security alerts, and account status changes.

Opt-Out: To stop receiving marketing communications from bh998, email [email protected] with the subject line "Unsubscribe" from your registered email address. Opt-out requests will be processed within 5 Bangladesh Standard Time business days.

15 International Data Transfers

bh998 primarily stores and processes player data within secure server infrastructure. In certain circumstances, personal data may be transferred to or accessed from locations outside Bangladesh — for example, where our game content providers or IT infrastructure partners operate servers in other jurisdictions.

Where such international transfers occur, bh998 takes steps to ensure that your personal data receives an equivalent level of protection to that afforded within Bangladesh. This includes implementing contractual clauses in agreements with international data processors that require them to maintain appropriate technical and organisational security measures and to process data only as directed by bh998.

By using the bh998 Platform and accepting this Privacy Policy, you acknowledge and consent to the international transfer of your personal data as described in this section, subject always to the safeguards described above.

16 Changes to This Policy

bh998 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this Policy, we will notify registered players by email to their registered address and by displaying a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how bh998 protects your personal information. Your continued use of the Platform following notification of a revised Policy constitutes your acceptance of those changes.

If you object to any changes to this Policy, you should discontinue use of the Platform and may request closure of your account by contacting our support team. Account closure requests will be processed in accordance with the procedures set out in our Terms and Conditions.

17 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or bh998's handling of your personal data, please contact our support team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

bh998 Privacy & Data Team
Email: [email protected]
Subject line for privacy requests: "Privacy Request"
Subject line for unsubscribe requests: "Unsubscribe"
Subject line for underage account reports: "Underage Account Report"
Response time: Within 5 Bangladesh Standard Time (BST, UTC+6) business days for acknowledgement; within 30 days for full resolution.

bh998 is committed to working with you directly to resolve any privacy concerns. If you are not satisfied with our response, you retain the right to escalate your complaint to a relevant supervisory or regulatory authority in your jurisdiction.

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